FAQ & Policies

Submit an inquiry through our Inquire page. Once you're matched with an artist and the design is approved, we'll send a secure deposit link to confirm your booking.

We aim to respond within 1-2 business days. If you haven't heard back in 3 days, feel free to follow up via email.

No — you can submit an inquiry without an account. However, creating an account lets you track your inquiry status, message your artist, and view design updates.

Yes! Select your preferred artist in the inquiry form. If they're unavailable, we can suggest alternatives with a similar style.

Yes. A deposit ($100-$200 depending on the project) is required to confirm your booking. This amount is applied toward your final session cost.

We accept credit/debit cards through our secure online checkout. Cash is also accepted at the studio.

Deposits are refundable if you cancel with at least 48 hours notice. Cancellations within 48 hours forfeit the deposit. See our full cancellation policy below.

For larger pieces, we offer Buy Now Pay Later through Afterpay and Klarna. This lets you split the cost into installments. Contact us for details.

48+ hours notice: full deposit refund. 24-48 hours notice: 50% refund. Under 24 hours: no refund. No-shows forfeit the deposit and may require a higher deposit for future bookings.

Free rescheduling is available with at least 48 hours notice. Rescheduling with less than 48 hours notice is treated as a cancellation.

You must be 18 or older to get tattooed without parental consent. State law requirements vary — contact us for information about minor consent in your state.

Yes. Government-issued photo ID is required at your appointment. We also collect ID digitally via our consent form process.

Pricing depends on size, complexity, placement, and artist. Small pieces start around $150. We collect a budget range in your inquiry form so we can match you with the right artist.

Yes. Your deposit is applied toward the total session cost. You pay the remaining balance at the end of your session.

Tipping is not required but is greatly appreciated. Standard tips are 15-25% of the session cost. You can tip digitally when paying the session balance.

Optionally check the separate, unchecked "agree to receive text messages" box on our consultation form (https://eternalcanvastattoo.com/inquire) or on signup (https://eternalcanvastattoo.com/signup) if you want texts. You can submit an inquiry or create an account without checking it — we will use email for next steps instead. Consent is not required to book or inquire. See our Terms of Service and Privacy Policy.

Transactional and conversational messages about your tattoo — consultation replies, design updates, booking confirmations, appointment reminders, payment links, aftercare instructions, and review requests. Message frequency varies. Message and data rates may apply.

Reply STOP to any message from us to opt out of all texts, including booking confirmations and reminders. Reply START to opt back in. Reply HELP for support or email us.

No. Eternal Canvas does not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their marketing purposes.

Yes — one free touch-up is offered within 3 months of your session, provided you followed the aftercare instructions. Touch-ups needed due to improper aftercare may be charged.

Visit our Aftercare Hub for a complete day-by-day healing guide. You'll also receive digital aftercare instructions after your session.