FAQ & Policies

Submit an inquiry through our Inquire page. You can also schedule a free consultation to talk through your idea before committing. Once you're matched with an artist and the design is approved, we'll send a secure deposit link to confirm your booking.

We aim to respond within 1-2 business days. If you haven't heard back in 3 days, feel free to follow up via email.

No — you can submit an inquiry without an account. However, creating an account lets you view your appointment details, order history, and inquiry status from your dashboard.

Yes! Select your preferred artist in the inquiry form. If they're unavailable, we can suggest alternatives with a similar style.

Yes — a deposit is required to book an appointment. Consultations, however, are completely free. Your deposit is applied toward your final session cost.

We accept credit/debit cards through our secure online checkout. Cash is also accepted at the studio.

Deposits are non-refundable once your artist has started working on your project — for example, once they've begun your custom design. If work hasn't started yet, a refund may still be possible, so reach out and we'll let you know.

For larger pieces, we offer Buy Now Pay Later through Afterpay and Klarna. This lets you split the cost into installments. Contact us for details.

We ask for at least 48 hours notice for any change to your appointment. If you need to cancel, just call or text the studio and we'll take care of it. Your deposit is non-refundable once your artist has started working on your project. No-shows may be subject to losing their deposit and could require a higher deposit for future bookings.

Yes — call or text the studio and we'll find a new time. Rescheduling requires at least 48 hours notice; anything sooner is subject to a fee.

The minimum age is 16 with parental or guardian consent. Anyone 18 or older only needs a valid ID. We reserve the right to refuse work at our discretion.

Yes. Everyone needs valid identification — we accept physical IDs and official digital IDs. Minors must bring their official identification along with a birth certificate, and be accompanied by a parent or guardian.

We love families, but our studio is a working tattoo environment — sharp tools, focused artists, and other clients mid-session — and it isn't set up as a childcare space. We understand it isn't always easy, but we'd prefer you make arrangements for your little ones before your session. Any child who becomes a distraction to our artists or other clients may be asked to step out, so please plan accordingly.

Our shop minimum is $75 for tattoos, and hourly rates start at $175-$200 depending on the artist. Final pricing depends on size, complexity, and placement. We collect a budget range in your inquiry form so we can match you with the right artist.

Piercings start at $60, which includes the jewelry.

Yes. Your deposit is applied toward the total session cost. You pay the remaining balance at the end of your session.

Tipping is not required but is greatly appreciated. Standard tips are 15-25% of the session cost. You can tip digitally when paying the session balance.

Optionally check the separate, unchecked "agree to receive text messages" box on our consultation form (https://eternalcanvastattoo.com/inquire) or on signup (https://eternalcanvastattoo.com/signup) if you want texts. You can submit an inquiry or create an account without checking it — we will use email for next steps instead. Consent is not required to book or inquire. See our Terms of Service and Privacy Policy.

Transactional and conversational messages about your tattoo — consultation replies, design updates, booking confirmations, appointment reminders, payment links, aftercare instructions, and review requests. Message frequency varies. Message and data rates may apply.

Reply STOP to any message from us to opt out of all texts, including booking confirmations and reminders. Reply START to opt back in. Reply HELP for support or email us.

No. Eternal Canvas does not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their marketing purposes.

Yes — one free touch-up is offered within 3 months of your session, provided you followed the aftercare instructions. Touch-ups needed due to improper aftercare may be charged.

Visit our Aftercare Hub for a complete day-by-day healing guide. You'll also receive digital aftercare instructions after your session.